Several subscribers have asked: "How come Flypaper only offers support through e-mail?"
As we are a growing company, e-mail support is the most efficient way for you to get the answers you need quickly. When you send a support e-mail, we automatically get some general information about the version of your operating system, your browser, and your IP address. With an e-mail you don't have to look up all that information and then find a way to get it to us.
Once an e-mail comes to us we respond quickly. If we don't immediately know the answer, we can check to see if the Flypaper application sent information about the error back to our servers. In most cases, it will tell us what went wrong and that really helps us find the solution. Once we have the solution, we send an e-mail back to you and you have a written record.
In most cases during business hours (8 a.m. -5 p.m. AZ) we find the answers and respond to the e-mail in two hours or so (usually faster). Issues that come in outside business hours we usually respond to in 6-12 hours. Some issues are more difficult and take a little more time for us to research, but we rarely take a full 24 hours to respond. Our policy is we will respond within 24 hours or the next business day. Flypaper Pro subscribers get priority.
We think the e-mail support is an efficient and effective way to get the information we need from you and give you our best answer without having to guess or use trial and error to find a solution. And e-mail takes the least amount of your time.
That's why we use e-mail to handle your support questions.
